Travel agency complaints : Gate1travel
In this review we talk a little about Gate1Travel , a travel agency from the USA. Discovery tours offer you a chance to immerse yourself in culture with a smaller group size of up to 22 people. This means you get to know your group well and you are able to do more things together that cannot be done in a large group. Get ready to see hidden gems only the locals know about and linger at places your group enjoyed longer. These tours also offer more opportunity for activities and interactions with the local communities. Small group size also allows for unique and boutique accommodations, adding to the immersive nature of these experiences. Discovery tours feature a quickly expanding mix of destinations, from primary locations such as Italy and Peru to the more exotic locales which include Mongolia, Sri Lanka and Borneo, just to name a few.
Gate1Travel is a very big travel agency, you should find practically anything you may want in their offer. Lets see what are their summer 2019 top offers : We had a great time on our trip to Vietnam!! It was even better than we expected. Our guide was Trong who did an excellent job making sure we all had a great experience and learned about the Vietnamese people and culture. We would highly recommend this trip to friends!! Featured Destination Vietnam “We would love for you to join us on an upcoming Gate 1 Travel Vietnam escorted tour. If you’re looking to experience the best of Vietnam, here is your chance! Visit the magnificent Saigon Opera House in Ho Chi Minh City; explore the Old City of Hoi An; tour the Imperial City in Hue; view the thousands of limestone islands rising out of the sea in Halong Bay, and so much more! Don’t miss this opportunity of a lifetime!”.
Random customer reviews : I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation – this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company. See more details about Gate1travel reports.
Some negative reviews : Please be warned, this company was not helpful when we were stranded, they would not help us meet up with the tour group after our fights were cancelled, they wanted us to deal directly with the airlines even though we were having so many problems rebooking two consecutive cancelled flights. They seemed really helpful when we were buying the tour and answered all our questions, seemed friendly, BUT, once we set off on our trip they were very unhelpful when we encountered problems. Worst customer service I’ve ever experienced. Please do your research before booking with any travel company, especially this one. We ended up canceling our dream Italy vacation because of their lack of help when we needed them most, fortunately we bought our own insurance so we got our money back, but our other family members who did make it on the trip said the accommodations and meals were sub-par, and they felt ripped off. Beware.
Some positive reviews : I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends .